Return & Refund policy

At Elena Frost Gallery, we want you to be completely satisfied with your purchase. Below is our return policy for both original artwork and prints/merchandise:

Original Artwork (including Commissions):

• All sales of original artwork are final. Due to the unique nature of each piece, we do not accept returns or exchanges for original artwork unless the item arrives damaged.

• Damaged Artwork: If your original artwork arrives damaged, we will cover return shipping costs and offer either a refund or, if possible, a replacement with a similar piece of artwork (subject to availability).

  • If a replacement is not available, we will process a full refund once the damaged artwork is returned.

  • Please contact us within 7 days of receiving the damaged item and provide photographic evidence of the damage, including the packaging. We will then guide you through the return process.

  • We ensure that each piece is fully insured during shipping.

• If you have any questions or need more details before purchasing, please feel free to contact us for additional photos or information.

Contact Us:

For questions about original artwork, please reach out directly to Elena Frost Gallery at:

• Email: elenafrostgallery@gmail.com